At Zoome Casino Bonus, we treat privacy as part of a safe account experience. This page explains how we collect, use and manage personal, verification and payment information when you register, verify your account, use our cashier, contact support or manage your profile. Our approach to Zoome Casino Bonus data protection is based on clear account processes, identity checks where required, and responsible handling of information connected with deposits, withdrawals and casino services.
The Information We Collect
We collect information that helps us create and manage your casino account, confirm your identity where required, and process payments through the cashier. During registration, we ask for personal details that are needed to set up the account. These can include your name, email address, password, selected currency and country. We may also use email confirmation where required so we can connect the account to the contact details provided during sign-up.
Account and verification information
When verification is required, we may ask for documents that support standard account checks. These checks may include proof of identity, such as a passport or driver’s licence. We may also request proof of address, such as a utility bill or bank statement, if that is needed during verification or before withdrawals. If our security team needs to confirm payment method ownership, we may ask for related payment verification documents.
Payment information
We process information linked to deposits and withdrawals through the payment options available in our cashier. For Australian players, these options may include Visa and Mastercard credit and debit cards, Neosurf prepaid vouchers, and cryptocurrency such as Bitcoin or other major coins. The information connected with these payment methods is used so we can handle qualifying deposits, review withdrawal requests, and connect transactions to the correct player account.
- Registration details: name, email, password, currency and country.
- Verification details: identity, address and payment ownership documents if requested.
- Transaction details: information needed to process deposits and withdrawals through supported payment methods.
How We Use Your Data
We use player information for practical account and casino purposes. The first purpose is account management. We need registration details to create your account, allow you to log in, keep your selected currency and country connected to the profile, and help support identify the account when you contact us through live chat, email, the contact form or another available channel.
We also use information to support deposits, withdrawals and bonus-related account activity. When you make a qualifying deposit, payment details help us process the transaction through the cashier. When you request a withdrawal, account and verification details may be reviewed so we can check that the request is linked to the correct person and payment method. This is particularly relevant where proof of identity, proof of address or payment ownership evidence is requested before funds are released.
Verification information also helps us reduce account misuse and support security checks. For example, if a document is requested by our security team, it is used to review the account or payment method connected with the player profile. We may also use information to meet obligations connected with our Curaçao eGaming licence and the operation of a regulated casino service from Curaçao.
We do not describe marketing choices here because this page only covers uses that are supported by our confirmed account, payment, verification, casino and support processes. If you need help understanding how your account details are being used, Contact Support through live chat or email and our team can guide you to the right account process.
Data Sharing and Third Parties
We may need to share or make information available where it is required for casino operations, payments, verification, support or licensing-related processes. We keep this section practical because privacy wording should match how the service works. We do not state broad promises about sharing where those promises are not tied to a confirmed operational process.
Payment information may be handled in connection with the payment methods available through our cashier, including Visa and Mastercard cards, Neosurf prepaid vouchers and cryptocurrency transactions. These payment processes are used for deposits and withdrawals, and account information may be connected to them so we can match each transaction to the correct player.
Game-related account activity may involve casino providers that supply the games available in our lobby. Our games include pokies such as Wolf Treasure from IGTech, Wolf Gold, Desert Treasure and the Zoome in Vegas pokie, along with video poker, table poker, live blackjack, live roulette, live baccarat and other live casino tables. Where game access, results, bonuses or account balances need to be recorded, relevant account information may be processed as part of operating those services.
We may also handle information in connection with Curaçao eGaming where licensing or regulatory matters require it. This can include information linked to account checks, identity review, payment activity or support records. Any such handling is connected to the operation of the casino and our licence in Curaçao.
Data Security and Retention
We treat security as part of account operations, payment handling and verification. Our security team may request identity, address or payment ownership documents when needed to review an account, payment method or withdrawal. These checks help us confirm that account activity is connected to the correct person and that payment requests are handled through the right account process.
We do not publish a fixed retention period on this page. Instead, we retain account, verification and transaction information for as long as it is needed for the purposes described in this policy, including account management, withdrawal review, support handling, security checks and obligations connected with our Curaçao eGaming licence. The actual handling of information can depend on the status of the account, the type of transaction, whether verification has been requested, and whether an account matter is open with support.
Where information is connected to deposits and withdrawals, we may need to keep records that show which payment method was used and how the transaction relates to the player account. Where information is connected to verification, we may need to keep enough detail to show that a requested identity, address or payment ownership check was completed or reviewed. We aim to keep privacy language clear, so we avoid naming security measures or timeframes unless they are part of our confirmed player information process.
Your Privacy Rights and Contact Info
Zoome Casino Bonus data privacy rights can be raised with our support team through the channels available to players. You may contact us to ask about personal information linked to your account, request correction of account details, or ask whether information can be reviewed for deletion. We assess these requests in line with account status, verification needs, transaction records, withdrawal processing and obligations connected with our Curaçao licence.
If your request relates to personal details entered during registration, we may need to confirm that you are the account holder before changes are made. If your request relates to documents supplied for KYC verification, proof of address or payment ownership, we may review the request together with any open withdrawals or security checks. If your request relates to payment history, we may need to consider the transaction records needed to operate the account and respond to payment enquiries.
- Contact Support: use the live chat widget on our site for direct assistance.
- Email support: contact us by email, including [email protected] where available.
- Contact form: send a request through the support page.
- Phone or WhatsApp-style contact: use +447831130268 where this channel is available.
- Help centre: check the FAQ section for self-service account and support information.
Our support is available 24/7 via live chat and email for Australian players. You can also Manage Account Settings through your account on the responsive mobile site or progressive web app, including account management, deposits, withdrawals and bonus claiming from a supported mobile browser.